Help
LIVE Planning Center Support
Help for the independent Apple Watch companion for Planning Center Services.
Last updated: August 25, 2026
For app help or a privacy question, email [email protected]. Please include your watchOS version, the app version, and a short non-sensitive description of the issue.
Do not send Planning Center passwords, access tokens, refresh tokens, screenshots containing private church information, or personal contact information you do not want support to see.
Sign in or switch churches
Open Settings in the app. Choose Add Another Church to authorize a different Planning Center account or church, then choose the church you want to make active. Use Sign Out to remove saved connections from the watch.
Missing services or LIVE data
LIVE Planning Center can show only the Planning Center Services data that the connected account is permitted to access. Confirm that you selected the right church and that the account has access to Services and the relevant plan. A brief network interruption can also require tapping Retry.
Connection or sign-in problem
Make sure the watch has an internet connection, start sign-in again from the app, and complete the Planning Center authorization in the browser. If the issue continues, send the visible error text to support without including credentials.
Privacy
Read the LIVE Planning Center Privacy Policy for details about the secure sign-in handoff, device storage, and data choices.
Independent app notice
LIVE Planning Center is independently developed by Joey VT LLC. It is not affiliated with, sponsored by, or endorsed by Planning Center. For help with the Planning Center service itself or account administration, contact Planning Center directly.